Privacy Policy

1. Introduction

R Melkonian Sarl ("Company", "we", "us", or "our") is a luxury fragrance distributor based in Lebanon and the exclusive distributor for prestigious perfume brands such as Creed, Nishane, and other premium fragrance houses within Lebanon.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website

By using our Site, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Device Information (Automatically Collected)

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser type and version

  • IP address

  • Time zone

  • Cookie information

  • Pages viewed and products browsed

  • Referring websites or sources

  • Search terms used on the Site

This information helps us improve user experience, detect fraud, and analyze website performance.

B. Order Information (Collected When You Make a Purchase)

When you make or attempt to make a purchase through the Site, we collect certain personal information, including:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

We process payments using secure payment gateways such as:

  • Shopify Payments

  • Credit/Debit Cards

  • Cash on Delivery (COD)

Important: We do not store raw credit card numbers on our servers. All payment transactions are processed securely through encrypted third-party payment providers.

3. How We Use Your Personal Information

We use the information we collect for the following purposes:

A. Order Fulfillment

  • Processing payments

  • Arranging shipping and delivery

  • Providing invoices and order confirmations

  • Managing returns or exchanges

B. Customer Communication

  • Responding to inquiries

  • Providing order updates via email or WhatsApp

  • Offering customer support

C. Risk & Fraud Prevention

  • Screening orders for potential fraud

  • Verifying IP address and transaction authenticity

D. Marketing Communications

With your consent (opt-in subscription), we may send you emails about:

  • New luxury fragrance arrivals (including Creed, Nishane, and others)

  • Exclusive launches

  • Promotions and special offers

You may unsubscribe from marketing communications at any time.

4. Sharing Your Personal Information

We may share your personal information with trusted third parties to operate our business effectively:

A. Shopify

Our online store is powered by Shopify Inc., which provides us with the e-commerce platform to sell our products securely.

B. Delivery Partners

We share necessary shipping details (such as name, address, and phone number) with delivery service providers to fulfill and deliver your orders.

C. Analytics Providers

We use tools such as Google Analytics to understand how customers browse and interact with our Site. This helps us improve performance and user experience.

D. Legal Compliance

We may disclose your personal information when required to:

  • Comply with Lebanese laws and regulations

  • Respond to lawful requests from authorities

  • Protect our legal rights and prevent fraud

5. Data Retention

We maintain Order Information for our records and accounting purposes unless and until you request deletion of your personal information.

Certain data may be retained as required by law or for legitimate business purposes such as tax and accounting compliance.

6. Your Rights (Data Protection Rights)

Regardless of your location, you have the right to:

  • Access the personal information we hold about you

  • Request correction or updating of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

7. Minors

Our Site is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Operational changes

  • Legal or regulatory requirements

  • Improvements to our services

Any updates will be posted on this page with a revised “Effective Date.”

9. Contact Us

For more information about our privacy practices, or if you have questions or would like to make a complaint, please contact us:

R Melkonian Sarl
Email: customercare@rmelkonian.com