Exchange & Return Policy
ONLINE PURCHASE POLICY
Exchange & Refund Policy
Thank you for shopping with R Melkonian SARL.
Shipping
• We currently ship within Lebanon only.
• Orders are delivered within 2–5 business days.
• Delivery is complimentary on all orders.
Returns, Exchanges & Refunds
All sales are final.
Due to hygiene regulations and the nature of our products including fragrances, cosmetics, and beauty items we do not accept returns, refunds, or exchanges once an order has been delivered.
We kindly encourage our clients to carefully review their selection before completing their purchase.
Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect:
• You must notify us within 48 hours of delivery.
• Please email us at info@rmelkonian.com with your order number and clear photos of the item.
Each request will be reviewed by our team. If the defect is confirmed, the item will be replaced accordingly.
Claims submitted after 48 hours from the delivery date will not be accepted.
Order Cancellation
Orders may only be canceled on the same day of purchase during working hours.
Once an order has been processed or dispatched, it cannot be canceled.
Acceptance of Terms
By placing an order on our website, you acknowledge and agree to the terms outlined above.