R.Melkonian SARL

ONLINE PURCHASE POLICY

Exchange & Refund Policy

Thank you for shopping with R Melkonian SARL. 

Shipping

• We currently ship within Lebanon only.
• Orders are delivered within 2–5 business days.
• Delivery is complimentary on all orders.

Returns, Exchanges & Refunds

All sales are final.

Due to hygiene regulations and the nature of our products  including fragrances, cosmetics, and beauty items we do not accept returns, refunds, or exchanges once an order has been delivered.

We kindly encourage our clients to carefully review their selection before completing their purchase.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect:

• You must notify us within 48 hours of delivery.
• Please email us at info@rmelkonian.com with your order number and clear photos of the item.

Each request will be reviewed by our team. If the defect is confirmed, the item will be replaced accordingly.

Claims submitted after 48 hours from the delivery date will not be accepted.

Order Cancellation

Orders may only be canceled on the same day of purchase during working hours.
Once an order has been processed or dispatched, it cannot be canceled.

Acceptance of Terms

By placing an order on our website, you acknowledge and agree to the terms outlined above.

At R Melkonian SARL, we offer secure and convenient payment options to ensure a seamless shopping experience.

Payment Methods

• Cash on Delivery (COD)

You may choose to pay in cash upon delivery of your order.

• Pay by Link

A secure and convenient online payment method.

Here’s how it works:

• After selecting “Pay by Link” at checkout, our team will verify the availability of the items in your order.
• Once stock is confirmed, you will receive a secure payment link via email or WhatsApp.
• You may then complete your payment safely using your credit or debit card.

Please allow up to 24 business hours for order verification and link issuance.

Security Commitment

All online payments are processed through secure, encrypted systems to ensure the protection of your personal and payment information.

Your privacy and security are our priority.

At R Melkonian SARL, we are committed to ensuring your orders are delivered promptly and efficiently.

Delivery Timeframe

Orders are typically delivered within 2–5 business days from the date of confirmation.

Delivery timelines may vary slightly depending on location and order volume.

Delivery Charges

Delivery is complimentary on all orders within Lebanon.

Assistance

For any inquiries regarding your order status or delivery updates, please contact our customer care team:

📧 customercare@rmelkonian.com
📞 +961 5468912

We will be pleased to assist you.

Our Team Is Here to Assist You

At R Melkonian SARL, our team is dedicated to ensuring a seamless and pleasant shopping experience.

Should you require assistance, kindly fill out the contact form below and a member of our team will respond promptly.

Alternatively, you may reach us directly at:

📞 +961 5468912

📧 customercare@rmelkonian.com

We look forward to assisting you.