Frequently Asked Questions
Authenticity & About Us
Learn about who we are and the authenticity of our products.
Absolutely. R Melkonian Sarl is the exclusive authorized distributor for The House of Creed, Nishane, and other prestigious brands in Lebanon. Every bottle is sourced directly from the perfume houses, guaranteeing 100% authenticity and quality.
We are primarily a distributor supplying Lebanon’s top high-end retailers. However, you can access our full exclusive collection and limited editions directly through this official online store.
Yes, as an exclusive distributor, we supply many of Lebanon’s leading luxury boutiques. For B2B or wholesale inquiries, please contact us directly through our 'Contact Us' page.
Shipping & Delivery
Information regarding delivery times and locations.
We currently ship across all of Lebanon. Whether you are in Beirut or a remote area, we ensure your luxury fragrance reaches you safely and securely.
Standard delivery within Lebanon typically takes 2 to 4 business days. We strive to process orders quickly to get your scent to you as soon as possible.
Returns & Support
Our policies on returns, cancellations, and customer support.
Due to the delicate nature of luxury fragrances, we can only accept returns if the product is unopened, sealed, and in its original packaging within 7 days of delivery. Opened perfumes cannot be returned for hygiene and quality reasons.
Please contact our support team immediately at info@rmelkonian.com. If the order has not yet been dispatched, we will do our best to assist you with any changes.
We are here to help. You can reach us via email or WhatsApp for personalized assistance regarding products, orders, or fragrance consultations.
Product Care & Selection
Tips on choosing and caring for your luxury fragrances.
We recommend checking the 'Olfactory Notes' listed on each product page (Top, Heart, and Base notes). We have also categorized our scents into Men, Women, and Unisex collections to help you find your perfect match.
Extrait de Parfum has a higher concentration of fragrance oil (usually 20-30%), making it more intense and longer-lasting. Eau de Parfum (EDP) is slightly lighter (15-20%) but still offers excellent longevity. Brands like Nishane often specialize in Extraits.
To preserve the integrity of your niche fragrance, store it in a cool, dry place away from direct sunlight and humidity. Keeping the bottle in its original box is the best way to protect it.
Yes, our perfumes make exceptional gifts. All orders come in our signature premium packaging. If you would like a personalized note included, please mention it at checkout.
We accept Cash on Delivery (COD) for local orders, as well as major credit cards through our secure checkout process.